Install Dragon Medical One

This page is dedicated to the installation process for the new Dragon Medical One.

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Dragon Medical One installation instructions

The installation method will depend heavily on your environment. If you are in a complex environment; use virtualization; connect to remote servers; or just aren't sure which installation process to follow, please give us a call. We offer complimentary installation assistance to each of our customers.

Dragon must be installed on Windows. If you are on a Mac, you will need to install Windows via Bootcamp or run Parallels. Configuring Bootcamp or Parallels are outside the scope of our work, but you can find the relevant information below.

Installation package (recommended)

If you are a single provider or installing on your personal computers, or only a handful of workstations, this installation package is for you. If deploying to a larger environment, please consider the Standalone deployment packages.

This Dragon Medical One download will automatically update when new versions are released. You will be asked to enter an "organization token" during install. Go ahead and copy it to your clipboard.

Please Note There are known issues with physical microphones having a 3-6 second delay after activation, gaps in dictation, and poor recognition. Please see this guide to adjust your audio settings or contact us, and we can assist you with this.

Organizational token:

F2E2FE04-2981-48CB-8FEB-0BED8EDCE1A2

Download Dragon Installer

v24.2.39.0

Google Chrome & Edge Extensions

Working with a web-based EHR/EMR or want to dictate into websites like Gmail? You'll need these.

In order to unlock the full power of Dragon with websites and web-based applications, you must use the Google Chrome or Microsoft Edge web browsers along with the extensions for Dragon. The extensions allow your dictation to go directly into the browser-based application and use of commands such as "select <text>" and "scratch that".

The first time Dragon runs after installing the extensions, you will need to close and restart all instances of your browsers for it to work properly. If text isn't going into the sites as expected, try restarting your computer. If you still encounter issues, give us a call at 833-341-1411.

Google Chrome Extension

This extension is meant for Google Chrome only.

Microsoft Edge Extension

This extension is meant for Microsoft Edge only.

PowerMic Mobile Installation instructions

PowerMic Mobile is an app that allows your Apple or Android mobile device to be used as a microphone for Dragon Medical One. This provides clinicians with the freedom to roam from workstation-to-workstation, room-to-room, and location-to-location to complete clinical documentation using their smartphone from anywhere.

This section should be viewed from your mobile device.

Please note: this is a two-step process which requires you to come back to this page (on your mobile device) after installing the app to configure your profile.

Apple Users

Step 1:

Download from the Apple App Store:

Step 2:

Click below to create your profile
(from your mobile device)

Button not working?
Copy and paste the profile URL

Android Users

Step 1:

Download from the Google Play Store

Step 2:

Click below to create your profile
(from your mobile device)

Button not working?
Copy and paste the profile URL

Standalone Dragon Medical One packages

This section is meant for IT administrators deploying to large environments; virtualized environments; remote servers; mixed local / remote environments; or users with specific EHR/EMR incompatibilities.

We intentionally delay updating our "latest" standalone deployment packages to ensure stability. As such, they are frequently behind the actual latest release.

Standalone Installation Instructions

Dragon requires .Net Framework 4.8 or higher. An upcoming version of Dragon will require .NET 6 runtime as a mandatory system requirement. If possible, you should install version 6 now to avoid unnecessary updates in the future. Microsoft Edge WebView 2 is also required for some context menus to operate properly.

You may place the extracted files anywhere on the target machine, however, we recommend using C:\Program Files\Nuance\Dragon Medical One\{version}\. The main executable is SoD.exe. Please create a shortcut to SoD.exe for your user and name the shortcut to Dragon Medical One. Do not rename the actual executable or the software will fail to launch.

Available packages

Important: When using a standalone zip package, you must right-click, go to Properties, and "Unblock" the file at the bottom before extraction. Failure to do so will prevent connectors for the mobile phone app, PowerMic Mobile, from being extracted.

Standard

General release standalone packages without core modifications.

Latest version

DMO 2024.1 ZIP

DMO 2024.1 MSI

v24.2.39.0

Previous version

DMO 2023.3 ZIP

DMO 2023.3 MSI

v23.4.64.0

Previous version

DMO 2021.4.5 ZIP

DMO 2021.4.5 MSI

v21.4.118.2236

AD/LDAP

General release standalone packages for AD/LDAP integration.

Latest version

DMO 2024.1 ZIP

DMO 2024.1 MSI

v24.2.39.0

Previous version

DMO 2023.3 ZIP

DMO 2023.3 MSI

v23.4.64.0

Previous version

DMO 2021.4.5 ZIP

DMO 2021.4.5 MSI

v21.4.118.2236

Remapped

Package for customers with special requirements.

Latest version

DMO 2024.1 ZIP

v24.2.39.0

Previous version

DMO 2023.3 ZIP

v23.4.64.0

Previous version

DMO 2021.4.5 ZIP

v21.4.118.2236

Virtualization Support

For full text control and availability of all functionality, Dragon should be installed on the same server as the target application and run in the same user session. This will allow Dragon to access the text controls of the target application. When deploying to a remote server, you should only use the standalone deployment packages.

Virtual environments require an audio channel extension be installed on the local workstations when Dragon is deployed to a remote server. Without this extension, the audio being sent to the remote server can consume up to 2-3MB/s. There are separate packages available for each virtualization environment type. For more information, please refer to the Audio Routing guide.

Inside the zip file is a separate extension for the Nuance PowerMic programmable microphones. This extension enables button support to start/stop recording and allow for the other programmable buttons to be utilized. This should be installed on the local workstation as most users will use a physical PowerMic microphone.

If the users are using a different handheld microphone, there are extensions to enable button support the leading brands in the package labelled "Third-party Mics"

If you have any questions or would like deployment assistance, give us a call at 833-341-1411.

DMO 2024.1

Audio extensions for
DMO v24.2.39.0

Citrix Extensions

v124.1.184

RDS Extensions

v124.1.184

VMware Extensions

v124.1.184

Third-party Mics

v124.1.184

DMO 2023.3

Audio extensions for
DMO v23.4.64.0

Citrix Extensions

v123.4.305

RDS Extensions

v123.4.305

VMware Extensions

v123.4.305

Third-party Mics

v123.4.305

DMO 2021.4.5

Audio extensions for
DMO v21.4.118.2236

Citrix Extensions

v121.4.227.2318

RDS Extensions

v121.4.227.2318

VMware Extensions

v121.4.227.2318

Third-party Mics

v121.4.227.2318

Troubleshooting

If the installation requirements are met and launching the application results in "The specified server URL cannot be reached", you may need to add exceptions to the Internet Options > Trusted Sites or open the firewall port 443, if closed. Exceptions that should be added are:

  • https://*.nuance.com
  • https://*.nuancehdp.com
  • https://*.nuanceunderstanding.com
  • https://ilearning.seertechsolutions.com

If the error still persists, it may be due to outdated certifications. Perform all Windows updates and see this article for more information.

For more detailed information, please refer to the Installation and Administration Guide.

In addition to free technical support, we also offer complimentary one-on-one training sessions for our licensed Dragon users and their IT / support staff. If you have any questions or would like to book a training session, please give us a call at 833-341-1411.